Privacy Policy

1. Introduction

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our website design, hosting, and maintenance services ("Services"). We are committed to protecting your privacy and complying with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

By using our Services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us, including:

• Contact Information: Name, business name, email address, phone number, mailing address
• Business Information: Business type, industry, services offered, business description
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
• Account Information: Username, password, account preferences
• Communication Records: Content of emails, messages, and other communications with us
• Website Content: Text, images, logos, videos, and other materials you provide for your website

2.2 Information Automatically Collected

When you access our website or Services, we automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, clicks, navigation paths
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies
• Analytics Data: Website performance metrics, traffic sources, conversion data

2.3 Information from Third Parties

We may receive information about you from third parties, such as:

• Social media platforms (if you connect your accounts)
• Business verification services
• Marketing and analytics partners
• Public databases and records

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To design, develop, host, and maintain your website
• Account Management: To create and manage your account, process payments, and provide customer support
• Communication: To respond to inquiries, send service updates, and provide technical support
• Billing and Payments: To process transactions, send invoices, and manage subscriptions
• Service Improvement: To analyze usage patterns, improve our Services, and develop new features
• Marketing: To send promotional materials, newsletters, and special offers (with your consent)
• Legal Compliance: To comply with legal obligations, enforce our Terms and Conditions, and protect our rights
• Security: To detect, prevent, and address fraud, security issues, and technical problems
• Analytics: To understand how our Services are used and measure their effectiveness

4. Legal Basis for Processing (PIPEDA Compliance)

We process your personal information based on the following legal grounds under PIPEDA:

• Consent: You have provided express or implied consent for specific purposes
• Contractual Necessity: Processing is necessary to fulfill our contractual obligations to you
• Legal Obligations: Processing is required to comply with applicable laws and regulations
• Legitimate Interests: Processing is necessary for our legitimate business interests, provided it does not override your privacy rights

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

5.1 Service Providers

Third-party vendors who assist us in providing Services, including:

• Hosting and cloud infrastructure providers
• Payment processors and financial institutions
• Email and communication service providers
• Analytics and marketing platforms
• Customer support and ticketing systems

These service providers are contractually obligated to protect your information and use it only for authorized purposes.

5.2 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

5.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders, subpoenas, or legal processes
• Law enforcement requests
• Regulatory investigations
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

5.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and collect usage data.

6.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly
• Performance Cookies: Help us understand how visitors use our website
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Track your activity for advertising purposes

6.2 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Services. Most browsers accept cookies automatically but allow you to disable them.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specific retention periods:

• Active Account Data: Retained while your account is active and for 12 months after account closure
• Financial Records: Retained for 7 years as required by Canadian tax law
• Communication Records: Retained for 3 years for customer service and legal purposes
• Marketing Data: Retained until you unsubscribe or for 2 years of inactivity
• Website Backups: Retained for 30 days after service termination

After the retention period expires, we will securely delete or anonymize your personal information.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Our security measures include:

• Encryption of data in transit and at rest (SSL/TLS)
• Secure payment processing through PCI-DSS compliant providers
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection and privacy
• Incident response and breach notification procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Your Privacy Rights

Under PIPEDA and other Canadian privacy laws, you have the following rights:

9.1 Right to Access

You can request access to your personal information we hold and receive a copy in a structured, commonly used format.

9.2 Right to Correction

You can request that we correct inaccurate or incomplete personal information.

9.3 Right to Delete

You can request deletion of your personal information, subject to legal and contractual obligations. We may retain certain information as required by law.

9.4 Right to Withdraw Consent

You can withdraw your consent for processing your personal information at any time. This may affect our ability to provide certain Services.

9.5 Right to Object

You can object to the processing of your personal information for marketing purposes or other specific purposes.

9.6 Right to Portability

You can request that we transfer your personal information to another service provider where technically feasible.

9.7 Right to Lodge a Complaint

You have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe we have violated your privacy rights.

9.8 How to Exercise Your Rights

To exercise any of these rights, please contact us at mobeen3001@gmail.com. We will respond to your request within 30 days as required by PIPEDA.

10. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

11. International Data Transfers

Your personal information may be stored and processed in Canada or other countries where our service providers operate. When we transfer personal information outside of Canada, we ensure appropriate safeguards are in place to protect your information in accordance with PIPEDA and other applicable laws.

12. Marketing Communications

With your consent, we may send you marketing emails, newsletters, and promotional offers. You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us at mobeen3001@gmail.com
• Updating your preferences in your account settings

Please note that even if you opt out of marketing communications, we will still send you transactional and service-related emails (e.g., billing notifications, service updates).

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting a prominent notice on our website
• Sending an email to the address associated with your account
• Updating the "Last Updated" date at the top of this policy

Your continued use of our Services after changes take effect constitutes acceptance of the updated Privacy Policy.

15. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Office of the Privacy Commissioner of Canada:
If you are not satisfied with our response to your privacy concerns, you may contact:
Website: www.priv.gc.ca
Phone: 1-800-282-1376